Valhalla Hobby Return Policy

In-Store Returns

To receive a full refund on items purchased in store, return the unopened merchandise to the store within 14 days of purchase and provide proof of purchase.

A full refund is the total amount paid by the customer at the time of purchase, via cash, card, or both. Refunds can only be made in the form that the payment was received, and refunds to cards can only be issued to the card that was used for the original payment. Store credit is non-refundable.

Unopened merchandise is merchandise that is returned to the store in the state it was at the time of purchase. All product must be included, unaltered, inside of the original packaging, with all seals intact. Merchandise that does not fit this description is considered damaged, and is not eligible for a full refund. Merchandise with mild damage may be eligible for a partial refund at the discretion of store management.

For defective merchandise which has broken, missing, or inoperable parts prior to purchase, please contact customer service to obtain replacement parts. The process to obtain replacement parts varies by manufacturer.

Time of purchase is defined as the time at which the product is received by the customer, even if payment has been rendered at another time.

Proof of purchase includes printed and email receipts which contain the order number of your purchase. You must provide proof of purchase to be eligible for a refund.

Shipping Returns

To receive a partial refund on items purchased online via ValhallaHobby.com, return the unopened merchandise to the store within 30 days of purchase.

Your purchase is eligible for a full refund if you were sent a different item than the item you ordered, the product sustained significant damage in transit, or the product was misrepresented on the website. For defective merchandise which has broken, missing, or inoperable parts prior to purchase, please contact customer service to obtain replacement parts. The process to obtain replacement parts varies by manufacturer.

All discretionary returns are not eligible for a full refund. Orders that have been shipped to the customer may be returned within 30 days of the shipping date for a partial refund if the merchandise is unopened.

Unopened merchandise is merchandise that is returned to the store in the state it was at the time of purchase. All product must be included, unaltered, inside of the original packaging, with all seals intact. Merchandise that does not fit this description is considered damaged, and is not eligible for a refund.

Shipping charged on the order is non-refundable. For online returns, you can ship the package back to the store at your own cost or Valhalla Hobby can generate a return label upon request. The cost of the return shipping with the provided label will be deducted from the refund. The remainder of the purchase total after the original shipping charge and the return shipping charge are deducted will be issued as a partial refund upon receipt of the returned merchandise.

Refunds can only be made in the form that the payment was received, and refunds to cards can only be issued to the card that was used for the original payment. Store credit is non-refundable.

Proof of purchase must be included in the returned package. The packing slip or a print out of your email receipt will serve as proof of purchase.